Running hardware-diagnostic test using Dell SupportAssist Dell offers both integrated and online diagnostics. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. If the audio playback issue persists, go to the next step. Under Hardware and Sound, click Troubleshoot audio playback.Under System and Security, click Find and fix problems.Right-click Start, and then select Control Panel.How to run the Windows Sound Troubleshooter in Microsoft Windows 8.1 or 8? Click Playing Audio and then click Run the troubleshooter.Click Update & Security and select Troubleshoot.Click Start, and then select Settings (gear icon).How to run the Windows Sound Troubleshooter in Microsoft Windows 10?
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